FAQs
Frequently Asked Questions (FAQs)
Welcome to the ALA FLAME FAQ page. Here you'll find answers to common questions about our products, shipping, payments, order tracking, and customer support.
Orders & Shipping
How can I place an order?
Simply browse our collection, add your preferred products to the cart, and proceed to checkout. Choose either Partial COD or Prepaid payment and complete your order.
Do you ship across India?
Yes, ALA FLAME delivers products across India.
How long does delivery take?
Most orders are delivered within 3–7 business days. Delivery times may vary depending on your location and courier availability.
How can I track my order?
Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp.
Can I change or cancel my order?
If your order has not been processed or shipped, please contact our support team as soon as possible. We will do our best to assist you.
Do you offer international shipping?
Currently, we primarily serve customers within India. For international inquiries, please contact us directly.
Payments
What payment methods do you accept?
We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and other secure payment methods available during checkout.
Do you offer Cash on Delivery (COD)?
ALA FLAME offers Partial Cash on Delivery (Partial COD) on eligible products and locations.
What is Partial COD?
Partial COD allows customers to pay a small advance amount online when placing an order. The remaining balance is paid at the time of delivery.
Why is an advance payment required for COD orders?
The advance payment helps us verify genuine orders, reduce fake orders, and ensure faster processing and shipping.
Do you offer fully prepaid orders?
Yes. Customers can choose to pay the full order amount online using secure payment methods at checkout.
What are the benefits of prepaid orders?
Prepaid orders are processed faster, receive priority handling, and provide a seamless shopping experience.
Can I convert my Partial COD order to a prepaid order?
Yes. Contact our support team before your order is shipped, and we will assist you if eligible.
Products
Are ALA FLAME lighters refillable?
Yes, many ALA FLAME lighters are refillable and designed for long-term use.
Are your lighters windproof?
Many of our torch flame and jet flame models feature wind-resistant technology for reliable outdoor performance.
What type of fuel do your lighters use?
Most refillable models use butane gas. Please check the product description for specific fuel requirements.
Are ALA FLAME products suitable for gifting?
Yes. Our premium lighter collection makes an excellent gift for collectors, enthusiasts, and those who appreciate stylish accessories.
Will the product look exactly like the photos?
We strive to display products as accurately as possible. Minor variations may occur due to lighting conditions and screen settings.
Returns & Support
What should I do if I receive a damaged product?
Please contact us within 48 hours of delivery and provide clear photos of the product and packaging. Our team will assist you promptly.
How can I contact customer support?
Email: alaflame01@gmail.com
WhatsApp: +91 89209 35836
What are your customer support hours?
Monday – Saturday
10:00 AM – 7:00 PM (IST)
Sunday & National Holidays: Closed
How quickly will I receive a response?
We aim to respond to all customer inquiries within 24–48 business hours.
Wholesale & Business
Do you accept wholesale orders?
Yes. We welcome wholesale and bulk purchase inquiries.
Do you offer corporate gifting solutions?
Yes. We can assist with bulk orders and corporate gifting requirements.
Can I become an ALA FLAME reseller?
For reseller opportunities, please contact us with details about your business.
About ALA FLAME
What makes ALA FLAME different?
ALA FLAME combines premium design, refillable functionality, reliable performance, and excellent customer support to deliver a superior customer experience.
Where is ALA FLAME located?
ALA FLAME
Building No. 100, 3rd Floor
Tilak Bazar, Old Delhi
Delhi – 110006, India
How can I stay updated with new products and offers?
Follow ALA FLAME on Instagram, Facebook, YouTube, and X (Twitter) for the latest product launches, promotions, and updates.
Still have questions? Contact our support team via WhatsApp or email. We are always happy to help.