Terms of Service

Welcome to Ala Flame. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions.

Website: https://www.alaflame.com/

Please read these terms carefully before placing an order.

1. Agreement

By using this website and placing an order with Ala Flame, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

These terms form a legally binding agreement between you and Ala Flame.

 

Our products are intended for individuals who are 18 years of age or older.

By purchasing from our website, you confirm that you are at least 18 years old and legally permitted to purchase and use lighter-related products in your area.

3. Products & Usage Disclaimer

  • Ala Flame products are sold for utility, collection, gifting, and fancy purposes only.

  • Customers are fully responsible for the safe and lawful use of products purchased from our website.

  • We are not responsible for misuse, negligence, accidents, or illegal use of our products.

Fuel/Butane Disclaimer

Due to courier and shipping restrictions on flammable materials:

  • Lighters may be shipped without butane gas or fuel.

  • Customers may need to refill the lighter themselves after delivery.

4. Ordering

When you place an order on our website, you are making an offer to purchase our products.

All orders are subject to:

  • Product availability

  • Order verification

  • Payment confirmation

  • Acceptance by Ala Flame

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities

  • Cancel suspicious or fraudulent orders

  • Correct pricing or product information errors

5. Pricing & Payment

  • All prices on our website are listed in Indian Rupees (INR).

  • Prices include applicable taxes unless stated otherwise.

  • Prices may change at any time without prior notice.

We currently accept:

  • UPI

  • Debit/Credit Cards

  • Other prepaid payment methods

  • Partial Cash on Delivery (COD)

Full COD is not available.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

6. Shipping & Delivery

  • We currently ship only within India.

  • Orders are generally processed within 24–48 hours.

  • Delivery timelines may vary depending on location and courier services.

Ala Flame is not responsible for delays caused by:

  • Courier companies

  • Weather conditions

  • Public holidays

  • Incorrect customer information

Customers are responsible for providing accurate shipping details.

7. Returns, Refunds & Replacements

Refunds and replacements are subject to our Refund Policy.

To be eligible:

  • Customers must provide a proper unboxing video.

  • Requests must be raised within the specified timeframe mentioned in the Refund Policy.

Products showing signs of use may not qualify for refund or replacement.

8. Intellectual Property

All website content including:

  • Logos

  • Product images

  • Graphics

  • Videos

  • Text

  • Product descriptions

are the property of Ala Flame and protected under applicable copyright and intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written permission from Ala Flame.

9. Limitation of Liability

To the maximum extent permitted by law, Ala Flame shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential losses

  • Loss of profits

  • Product misuse-related incidents

arising from the use of our website or products.

10. Website Usage Restrictions

You agree not to:

  • Use the website for unlawful purposes

  • Attempt unauthorized access

  • Interfere with website functionality

  • Copy or misuse website content

Violation of these terms may result in restricted access or legal action.

11. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as outlined in the Privacy Policy.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall fall under the exclusive jurisdiction of the courts of Delhi, India.

13. Changes to Terms

Ala Flame reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

Continued use of the website after changes constitutes acceptance of the updated terms.

14. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

Email: alaflame01@gmail.com
WhatsApp: +91 89209 35836

Thank you for shopping with Ala Flame.