Privacy Policy

At Ala Flame, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or make a purchase from our website.

Website: https://www.alaflame.com/

Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

This may include:

  • Full Name

  • Email Address

  • Phone Number

  • Shipping & Billing Address

  • Payment Information

Device Information

We may automatically collect:

  • IP Address

  • Browser Type

  • Device Type

  • Operating System

  • Time Zone

  • Cookies and Usage Data

Order Information

This includes:

  • Products Purchased

  • Order History

  • Payment Status

  • Delivery Information

How We Use Your Information

We use your information for the following purposes:

Order Processing

  • To process and confirm your orders

  • To manage prepaid and partial COD orders

  • To arrange shipping and delivery

  • To provide customer support

Communication

We may contact you through:

  • Email

  • SMS

  • WhatsApp

For:

  • Order updates

  • Delivery notifications

  • Customer support

  • Promotional offers and marketing (only where permitted)

Website Improvement

We analyze website usage to:

  • Improve website performance

  • Enhance customer experience

  • Optimize products and services

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve browsing experience and analyze website traffic. Cookies help us:

  • Remember customer preferences

  • Track website performance

  • Provide personalized advertisements

We may also use third-party services such as:

  • Google Analytics

  • Facebook/Meta Ads

  • Shopify Analytics

These services may collect information about your interaction with our website.

Information Sharing

We do not sell your personal information.

However, we may share your information with trusted third-party service providers including:

  • Shopify

  • Payment gateways

  • Shipping and logistics partners

  • Marketing and analytics providers

These providers only use your information to perform services for Ala Flame and are required to keep your information secure and confidential.

Payment Information

We currently accept:

  • UPI

  • Debit/Credit Cards

  • Other prepaid payment methods

  • Partial Cash on Delivery (COD)

We do not offer full COD services.

All payment transactions are processed through secure payment gateways.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no internet transmission or electronic storage system is completely secure.

Your Rights

You may:

  • Request access to your personal information

  • Ask us to update or correct your information

  • Request deletion of your data

  • Opt out of marketing emails or messages anytime

To make such requests, contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

Changes to This Privacy Policy

Ala Flame reserves the right to update or modify this Privacy Policy at any time. Changes will become effective immediately upon posting on this page.

We encourage customers to review this page periodically.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, you may contact us at:

Email: alaflame01@gmail.com

Website: https://www.alaflame.com/

Thank you for trusting Ala Flame.