Shipping policy

At Ala Flame, we are committed to providing a smooth and reliable shipping experience for our customers across India. This Shipping Policy outlines the terms and conditions related to order processing, shipping, and delivery.

Website: https://www.alaflame.com/

Order Processing

We aim to process and dispatch all orders as quickly as possible.

Orders are usually processed within 24–48 hours after confirmation.
Orders may occasionally be delayed due to high demand, product availability, public holidays, or unforeseen circumstances.

Once your order is processed, it will be dispatched from our warehouse located in Delhi, India.

Delivery Timeline

After dispatch, orders are generally delivered within 5–7 business days depending on your location.

Delivery times may vary due to:

Remote delivery areas
Weather conditions
Courier partner delays
Public holidays or festivals

Shipping Charges

We offer Free Shipping across India on all orders.

Order Tracking

Customers will receive order updates and tracking details through:

Please ensure your contact details are entered correctly during checkout to receive timely updates.

Partial COD & Prepaid Orders

We currently accept:

Prepaid Orders
Partial Cash on Delivery (COD)

Full COD is not available.

Orders may require advance payment confirmation before dispatch.

Packaging & Safety

All products are packed carefully to minimize the risk of damage during transit. We recommend customers record an unboxing video while opening the parcel for safety and claim purposes.

Delivery Issues

If you face any delivery-related issues such as: